Electric Fireplace Delivery & Pickup
We make it easy to get your electric fireplace home. Enjoy free local shipping on qualifying orders over $899 within 60 km of our Mississauga showroom, choose showroom pickup, or contact us for help with larger orders, freight quotes, and delivery questions.
Free Local Shipping
Free local shipping is available on qualifying orders over $899 within 60 km of our Mississauga showroom.
Showroom Pickup
Pickup is available from our Mississauga showroom for eligible in-stock products.
Large Fireplace Orders
Large or heavy fireplaces may require scheduled delivery, curbside freight, or a manual shipping quote.
Local Delivery & Shipping
The Electric Fireplace Shop offers local delivery and shipping options for customers purchasing electric fireplaces, mantel packages, inserts, and related products. Delivery availability can depend on your location, order value, product size, product weight, and current stock status.
- Free local shipping is available on qualifying orders over $899 within 60 km of our Mississauga showroom.
- Orders under $899 or outside our 60 km local delivery area may require a delivery quote or alternate pickup arrangement.
- Delivery is typically scheduled after your order is confirmed and the product is ready.
- Local delivery and freight deliveries are made to curbside, garage, driveway, or condo/building lobby only.
- Drivers are not required to bring fireplaces inside, upstairs, into elevators, or into specific rooms unless this has been arranged and confirmed in advance.
- Most in-stock items are prepared quickly, while special order items may require additional time.
- Large fireplaces may require additional handling depending on size, weight, and delivery location.
Canada-Wide Freight Quotes
Customers outside our 60 km local delivery area may still be eligible for Canada-wide freight shipping on select fireplaces. Freight availability and cost depend on the product size, product weight, destination, carrier access, and whether the item needs to ship on a pallet or skid.
- Freight shipping is quoted manually before the order is confirmed.
- Oversized fireplaces may ship by curbside freight delivery only.
- Remote locations, islands, rural delivery routes, and areas not serviced by standard carriers may require additional charges or may not be eligible for delivery.
- Deliveries to Yukon, Northwest Territories, and Nunavut may be subject to additional freight charges and must be confirmed before ordering.
- Freight carriers typically deliver to curbside, driveway, garage, or condo/building lobby only.
- Customers are responsible for arranging help to move large fireplaces indoors after delivery.
Shipping Review & Remote Delivery Areas
Because electric fireplaces can vary significantly in size, weight, and shipping requirements, some orders may need to be reviewed before they are finalized.
- We reserve the right to review any order where delivery costs are unusually high compared to the value, size, or destination of the order.
- If freight costs are excessive or the delivery address is not serviceable by standard carriers, we may contact you with alternate delivery options, additional charges, or cancel and refund the order before shipment.
- Remote areas, limited-access locations, islands, rural routes, and destinations outside standard carrier service areas may require additional delivery charges.
- Yukon, Northwest Territories, and Nunavut are not automatically included in standard free local shipping or quoted freight offers and may require a custom shipping quote.
Returns & Freight Costs
If a fireplace needs to be returned, shipping and freight costs may apply. This is especially important for larger fireplaces, mantel packages, and items that ship by freight carrier.
- Customers are responsible for return shipping costs unless otherwise confirmed by The Electric Fireplace Shop.
- If an order received free or discounted shipping, the original outbound shipping cost may be deducted from the refund when the item is returned, cancelled after shipment, or refused at delivery.
- If an order is returned, cancelled after delivery, or refused at delivery, any original delivery or freight costs may be deducted from the refund.
- If a product was originally shipped on a pallet or skid, it must be returned on a pallet or skid in the same secure shipping condition.
- Products must be returned in their original packaging with all included media, remotes, trims, manuals, accessories, and parts.
Showroom Pickup
Customers can also choose pickup from our Mississauga showroom. Pickup is a good option if you are local, working with a contractor, or want to avoid delivery timing concerns.
- Pickup is available from 3105 Unity Dr Unit #19, Mississauga, ON.
- Please wait for confirmation before arriving for pickup.
- Bring a suitable vehicle, especially for larger electric fireplaces and mantel packages.
- Some fireplaces are long, heavy, or fragile and may require two people to load safely.
In-Stock & Special Order Timing
Timing depends on whether the product is currently in stock at our showroom, available through our supplier, or requires a special order.
- In-stock products may be available for pickup quickly after confirmation.
- Supplier-ordered products commonly require additional processing time.
- Estimated timelines can vary during busy seasons or supplier delays.
- Contact us before ordering if timing is important for your project or renovation.
Custom Mantels
Custom mantels are handled differently than standard boxed fireplaces. Because custom mantels can be large, delicate, and project-specific, pickup or special delivery arrangements may be required.
- Custom mantels are typically arranged directly with our showroom.
- Pickup may be required depending on the size and construction of the mantel.
- Delivery availability should be confirmed before placing a custom order.
- Bring your measurements, room photos, and fireplace model information when discussing custom mantel logistics.
Delivery & Pickup FAQs
🚚 Do you offer free delivery?
Yes. Free local shipping is available on qualifying orders over $899 within 60 km of our Mississauga showroom. Free local delivery is curbside/exterior delivery only, which means delivery is made to curbside, garage, driveway, or condo/building lobby only. Indoor placement, stair carries, elevator transport, or room-of-choice delivery are not included unless arranged in advance.
💳 What happens if my order is under $899?
Orders under $899 may still be eligible for local delivery, but a delivery fee or pickup arrangement may apply depending on your location and product size.
🏬 Can I pick up my fireplace?
Yes, pickup is available for eligible products from our Mississauga showroom once your order is confirmed and ready.
⏱️ How long does delivery take?
Delivery timing depends on product availability, supplier timing, and your location. In-stock products are usually faster than special order items.
📦 Do large electric fireplaces need special delivery?
Some larger fireplaces may require additional handling, scheduled delivery, curbside freight, or manual delivery review due to their size, length, weight, and destination.
🇨🇦 Do you ship outside the local delivery area?
Customers outside our 60 km local delivery area may be eligible for Canada-wide freight shipping on select fireplaces. Freight costs vary by product size, weight, and destination, so please contact us with your postal code before ordering.
📍 Are remote areas eligible for delivery?
Remote locations, islands, rural delivery routes, and areas not serviced by standard carriers may require additional delivery charges or may not be eligible for delivery. Deliveries to Yukon, Northwest Territories, and Nunavut may also be subject to additional freight charges and must be confirmed before ordering.
↩️ Can shipping costs affect my return?
Yes. If an order is returned, cancelled after shipment, cancelled after delivery, or refused at delivery, return shipping and any original delivery or freight costs may be deducted from the refund. If the product was shipped on a pallet or skid, it must be returned on a pallet or skid in secure shipping condition.
Need help with delivery or pickup?
Send us the product you are interested in and your postal code. Our family-owned showroom can confirm whether your order qualifies for free local shipping, pickup options, freight availability, and next steps.