Answers before you order.

Yes. We recommend contacting us before ordering if you are unsure about sizing, installation type, flame style, brand differences, delivery, or whether a fireplace will work for your space.

Call us at 905-607-1569 or email sales@theelectricfireplaceshop.com.

Some products may be in stock, while others may need to be ordered from the manufacturer or supplier. Availability can change quickly depending on brand, size, finish, and model.

If timing is important, contact us before ordering and we can help confirm the best current availability.

Absolutely. Send us the models you are considering and we can help compare flame appearance, heat output, install type, dimensions, trim options, warranty, and overall value.

Yes. We offer $199 flat-rate shipping across Canada on qualifying orders under $1,999, with free standard shipping on qualifying orders $1,999 and over.

Remote destinations and select oversized products may require a custom freight quote. If your order requires special freight arrangements, checkout may ask you to contact us before completing your purchase.

For more information, review our Delivery & Pickup page or contact us before ordering.

In-stock products are usually ready faster, while special-order fireplaces depend on current manufacturer availability and shipping timelines.

If you need a fireplace by a certain date, contact us before ordering so we can help confirm realistic timing.

Yes. Free local delivery is available on qualifying orders $999 and over within our local Burlington-area delivery zone.

Local delivery eligibility is determined by the delivery postal code entered at checkout. Larger fireplaces may still qualify for local delivery even when they require a custom freight quote for destinations outside our local area.

Please inspect your order as soon as it arrives. If you notice visible damage, contact us immediately and include photos of the packaging, product, and any damage.

Depending on the situation, we may help arrange replacement parts, repair support, an exchange, or a freight claim when applicable.

Please contact us before returning any item. We will confirm whether the product is eligible and provide the correct next steps.

Return eligibility usually depends on timing, condition, packaging, whether the item was opened, and whether it was special ordered.

Products should be unused, in resellable condition, and returned in their original packaging. Opened products may be subject to a restocking fee.

Opened products may be subject to a 20% restocking fee. Some special-order, custom, damaged, installed, used, or non-resellable products may not qualify for return.

Once the item has been received and inspected, approved refunds are issued back to the original payment method. Your bank or card provider may take additional time to post the refund.

No. Electric fireplaces do not require venting, gas lines, chimneys, or combustion air. This is one of the reasons they are popular for condos, basements, media walls, bedrooms, and renovations.

Many electric fireplaces can be installed below a TV, but the best setup depends on the fireplace model, heat outlet location, wall design, clearances, and manufacturer instructions.

Always review the manual before installing. If you are unsure, send us the model and your wall layout and we can help you think through the design.

Some electric fireplaces plug into a standard outlet, while others can be hardwired or may require a dedicated circuit depending on the model and installation.

For built-in or hardwired installations, we recommend working with a qualified electrician.

Contact us with your project details and location. We can help advise on fireplace selection and discuss available options depending on the type of product and scope of the project.

Our new Burlington showroom is not open yet while we finish preparing the space. Online ordering, phone support, and email support remain fully available.

Please check our Showroom Update page before planning a visit.

Yes. You can still place orders online and contact us for help choosing the right fireplace.

Yes. Send us your room measurements, photos, TV size, or the models you are comparing. We can help narrow down the best fireplace options for your space.

You can call us at 905-607-1569, email sales@theelectricfireplaceshop.com, or visit our contact page.

Yes. A room photo, wall dimensions, ceiling height, TV size, and preferred fireplace style can help us recommend better options.

You can use our Send Us Your Room Photo page or email us directly.

Yes. We can help with custom mantel packages, fireplace sizing, layout ideas, and product selection. Custom mantel delivery and pickup options can be discussed before purchase.